Hi, this topic is interesting, no one really thinks of comparing internet providers in lebanon, still we all know we have a very bad internet service... i use IDM, a dial-up connection at 33.6, very very very very slow [sometimes it takes ages to open my hotmail login page]
The story I wanted to share with you people is when I tried to request their high bandwidth service. It took also ages to get a reply: by mail, it was impossible as all my mails were ignored. I tried by phone, and the support employees are used to standard answers such as "Yes, we will call you as soon as it is available for your region" [knowing that I live in Beirut, not Kabul], or "We are working on getting the service to you, please apply a request, and we will get back to you"...
Of course, this was useless, and I waited like 3 months before calling directly the management [I have seen that you talked about a certain Zakieh Karam, she was the one I talked to]. The woman told me that the state was responsible for the delays, and they had nothing to do with it. But she assured me that I would have my connection. Then nothing again.
The funny thing is that, since that day, I was never again able to reach them by phone, the line seemed always busy... Can they block certain numbers? I don't know, but IDM really sucks.
Let's hope for better services in the future...
![Confused :?](./images/smilies/icon_confused.gif)